MassageTableCity.com is committed to providing the best customer service in the massage industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
MassageTableCity.com Returns & Refund Policy By Brands
MassageTableCity.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to firstname.lastname@example.org
MassageTableCity.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
MassageTableCity.com Return Policy By Brand
- All return request must be submitted in writing and sent to email@example.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@MASSAGETABLECITY.COM
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
In the event of damage to your product in shipping, please contact firstname.lastname@example.org to arrange for replacement and pick-up of the damaged massage table. Please refer to our Shipping Policy for more details.
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
I have purchased the Gibraltar 32" Portable Massage Table. Upon delivery, I noticed the that shipping company had left the table with some damage. I contacted Massage City Customer help and they promptly took care of the issue and I am back in business. The table quality and size is a perfect fit for my sports medicine practice and accommodates large athletes much better than the 30" tables. I will recommend my colleagues to purchase from Massage City in the future.
Massage table city did a great job! After searching for this table most warehouses had this table on back order. I had rapid email response from Massage table city and they shipped the table ASAP. I received my table in perfect condition and the customer service was great. I highly recommended this company
We only just got set up with one of the tables but it was easy to set up and take down. It was also comfortable for the clients. Good value for the price.
highly adjustable and comfortable!
Touch America Original Deluxe FaceSpace
I have only had the table for a couple of weeks now, and so far only had a chance to use it 3 times. However, it seems to be strong and sturdy. When I work I sometimes sit on the corner of the table, or lean against it, and this table doesn't budge. It has a great grip on the floor, and doesn't move even on smooth hardwood floors. The table it self is light, it gets a bit heavier with the carrying case, but this is a great carrying case, so I don't mind if it adds to the total weight.
I wasn't sure about the square face cradle, but people seem to like it, and my regular face cradle cover fits just fine. So it all works great. My previous table had a carrying case that kept falling apart each time I picked it up. I am thankful to have a case that holds together.
So far it feels like it was a very good purchase.
Been using the table for s month now. Found it to be very sturdy and easy-to-use. Setup and take down are both quick and easy once you get the leg height adjusted. Stores nicely under the bed when not being used. Worth every penny.
Good customer service, beautiful spa chair, good quality, quick shipping. I am happy of this purchase.
I am soooo pleased with this table. Not only is it wonderful for pregnant clients. But also larger people or big busted. So far all my clients have said it is very comfortable.
Super easy set up and quality is awesome.
Excellent table. Exactly what I was looking for! Great quality and fast shipping. Will order from here again.
Thank you for your prompt shipping. Assembly was easy enough and I'm ready to go.
Master Massage Roma II 30" Portable Massage Table 10025
Excellent table! A little heavy, but excellent!