Master Massage Returns & Refund Policy
If you are not satisfied with your Master portable table, chair, or accessory, you can return it within 30 days after original ship date from Master for a full refund.(excluding shipping charges on the original order, a total 20% of the purchase price will be applied for free shipping purchasing return). Standard stationary and electric tables, may be returned within thirty (30) days for a refund on the subtotal (excluding shipping and handling charges on the original order) less a 20% restocking fee. Refurbished or used products are not refundable.
- Customers will be responsible for all shipping charges.
- All returns must provide proof of original purchase to obtain a Master RA-number (Return Authorization). RA-number must be referenced on the shipping label when returning.
- Products must be returned in original packaging, in like-new condition. Customers are responsible for the correct re-packing of products when returned to ensure damage does not occur during shipment.
For returns, international customers are responsible for all shipping charges as well as any applicable duties and taxes.
You may change or cancel your order at any time before the order ships out; however, doing so will incur a change/cancellation fee of 20% on the subtotal of the original order. Master Home Product will only issue a Check for canceled orders. We do not accept any changes or cancellations on custom orders. For urgent orders, we can “rush” and reduce the production lead time in half for a fee of $45 per portable, $85 per production portable or stationary / lift, and $15 for accessories.
Touch America Original Deluxe FaceSpace
I have only had the table for a couple of weeks now, and so far only had a chance to use it 3 times. However, it seems to be strong and sturdy. When I work I sometimes sit on the corner of the table, or lean against it, and this table doesn't budge. It has a great grip on the floor, and doesn't move even on smooth hardwood floors. The table it self is light, it gets a bit heavier with the carrying case, but this is a great carrying case, so I don't mind if it adds to the total weight.
I wasn't sure about the square face cradle, but people seem to like it, and my regular face cradle cover fits just fine. So it all works great. My previous table had a carrying case that kept falling apart each time I picked it up. I am thankful to have a case that holds together.
So far it feels like it was a very good purchase.
Been using the table for s month now. Found it to be very sturdy and easy-to-use. Setup and take down are both quick and easy once you get the leg height adjusted. Stores nicely under the bed when not being used. Worth every penny.
Good customer service, beautiful spa chair, good quality, quick shipping. I am happy of this purchase.
I am soooo pleased with this table. Not only is it wonderful for pregnant clients. But also larger people or big busted. So far all my clients have said it is very comfortable.
Super easy set up and quality is awesome.
Excellent table. Exactly what I was looking for! Great quality and fast shipping. Will order from here again.
Thank you for your prompt shipping. Assembly was easy enough and I'm ready to go.
Master Massage Roma II 30" Portable Massage Table 10025
Excellent table! A little heavy, but excellent!
Quick delivery, great table, first quality, and
easy set up.
I am loving the Torino Pedicure Chair! The chair is beautiful, the drawer containing the bowl slides easily. The only down side I can speak of is that there were no directions on how to assemble the chair. I emailed to ask for help and never received a response, We were able to figure it out but it took a very long time. Other that that, this chair has a wonderful massager in it, and it's really easy to clean. I really like it.
Really love it. Light, easy to handle.