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Master Massage Returns & Refund Policy

Master 30-Day No Hassle Return Policy
If you are not satisfied with your Master portable table, chair, or accessory, you can return it within 30 days after original ship date from Master for a full refund.(excluding shipping charges on the original order, a total 20% of the purchase price will be applied for free shipping purchasing return). Standard stationary and electric tables, may be returned within thirty (30) days for a refund on the subtotal (excluding shipping and handling charges on the original order) less a 20% restocking fee. Refurbished or used products are not refundable.
  • Customers will be responsible for all shipping charges.
  • All returns must provide proof of original purchase to obtain a Master RA-number (Return Authorization).  RA-number must be referenced on the shipping label when returning.
  • Products must be returned in original packaging, in like-new condition. Customers are responsible for the correct re-packing of products when returned to ensure damage does not occur during shipment.
  • For returns, international customers are responsible for all shipping charges as well as any applicable duties and taxes.

Change, Cancellation,& Rush Policy
You may change or cancel your order at any time before the order ships out; however, doing so will incur a change/cancellation fee of 20% on the subtotal of the original order. Master Home Product will only issue a Check for canceled orders. We do not accept any changes or cancellations on custom orders. For urgent orders, we can “rush” and reduce the production lead time in half for a fee of $45 per portable, $85 per production portable or stationary / lift, and $15 for accessories.