USA Salon & Spa Warranty Policy
Instructions For Completing Defective Product Claim Form
If you feel the product is covered by our warranty as listed above, please complete the following steps:
- 1. Fill out the Defective Product Claim Form with accurate & descriptive information. Please note that incomplete forms/fields will delay warranty processing.
- 2. Take pictures. Please provide pictures with resolution now lower than 1024 x 768 (5 MPX).
- 3. Make a copy of the sales receipt showing you as the original purchaser.
- 4. Send completed form, pictures, and copy of your receipt to USA Salon & Spa at InspectionDept@usasalonandspa.com OR fax to 9413159801 for review
- 1. Inspection Department may request additional information, photos, etc..
- 2. Inspection Department may attempt to troubleshoot via telephone, email, pictures, and/or video to solve any issues.
- 3. Inspection Department may request that product be returned for mandatory inspection
- 1. Return specific items as requested by Inspection Department (i.e. if a steamer with base is defective, we may request you ship back only the steamer, no base
- 2. Please include a copy of the completed Defective Product Claim Form in the box
- 3. Any additional information/accessories requested by Inspection Department
USA Salon & Spa Inspection Department will notify the customer and an Authorized USA Salon & Spa Representative will issue credit in the form of repair, replacement or merchandize credit
IF CLAIM IS DETERMINED NOT VALID
USA Salon & Spa Inspection Department will notify the customer and an Authorized USA Salon & Spa Representative will contact the customer to arrange return freight.
foregoing, including without limitation those made by subsequent owners and users of the goods.
OTHERWISE, or for any loss or damage arising out of, in connection with, or resulting from, this contract, or from the performance or breach thereof, or from all services or goods covered by or furnished under this contract. Customer
agrees to indemnify and hold harmless USAS&S against any and all liability associated therewith whatsoever whether based on contract, tort, AND WHETHER RESULTING FROM USAS&S NEGLIGENCE OR OTHERWISE, including without limitation all claims made by any third party.
I am loving the Torino Pedicure Chair! The chair is beautiful, the drawer containing the bowl slides easily. The only down side I can speak of is that there were no directions on how to assemble the chair. I emailed to ask for help and never received a response, We were able to figure it out but it took a very long time. Other that that, this chair has a wonderful massager in it, and it's really easy to clean. I really like it.
Really love it. Light, easy to handle.