USA Salon & Spa Warranty Policy
Instructions For Completing Defective Product Claim Form
If you feel the product is covered by our warranty as listed above, please complete the following steps:
- 1. Fill out the Defective Product Claim Form with accurate & descriptive information. Please note that incomplete forms/fields will delay warranty processing.
- 2. Take pictures. Please provide pictures with resolution now lower than 1024 x 768 (5 MPX).
- 3. Make a copy of the sales receipt showing you as the original purchaser.
- 4. Send completed form, pictures, and copy of your receipt to USA Salon & Spa at InspectionDept@usasalonandspa.com OR fax to 9413159801 for review
- 1. Inspection Department may request additional information, photos, etc..
- 2. Inspection Department may attempt to troubleshoot via telephone, email, pictures, and/or video to solve any issues.
- 3. Inspection Department may request that product be returned for mandatory inspection
- 1. Return specific items as requested by Inspection Department (i.e. if a steamer with base is defective, we may request you ship back only the steamer, no base
- 2. Please include a copy of the completed Defective Product Claim Form in the box
- 3. Any additional information/accessories requested by Inspection Department
USA Salon & Spa Inspection Department will notify the customer and an Authorized USA Salon & Spa Representative will issue credit in the form of repair, replacement or merchandize credit
IF CLAIM IS DETERMINED NOT VALID
USA Salon & Spa Inspection Department will notify the customer and an Authorized USA Salon & Spa Representative will contact the customer to arrange return freight.
foregoing, including without limitation those made by subsequent owners and users of the goods.
OTHERWISE, or for any loss or damage arising out of, in connection with, or resulting from, this contract, or from the performance or breach thereof, or from all services or goods covered by or furnished under this contract. Customer
agrees to indemnify and hold harmless USAS&S against any and all liability associated therewith whatsoever whether based on contract, tort, AND WHETHER RESULTING FROM USAS&S NEGLIGENCE OR OTHERWISE, including without limitation all claims made by any third party.
Massage table city did a great job! After searching for this table most warehouses had this table on back order. I had rapid email response from Massage table city and they shipped the table ASAP. I received my table in perfect condition and the customer service was great. I highly recommended this company
We only just got set up with one of the tables but it was easy to set up and take down. It was also comfortable for the clients. Good value for the price.
highly adjustable and comfortable!
Touch America Original Deluxe FaceSpace
I have only had the table for a couple of weeks now, and so far only had a chance to use it 3 times. However, it seems to be strong and sturdy. When I work I sometimes sit on the corner of the table, or lean against it, and this table doesn't budge. It has a great grip on the floor, and doesn't move even on smooth hardwood floors. The table it self is light, it gets a bit heavier with the carrying case, but this is a great carrying case, so I don't mind if it adds to the total weight.
I wasn't sure about the square face cradle, but people seem to like it, and my regular face cradle cover fits just fine. So it all works great. My previous table had a carrying case that kept falling apart each time I picked it up. I am thankful to have a case that holds together.
So far it feels like it was a very good purchase.
Been using the table for s month now. Found it to be very sturdy and easy-to-use. Setup and take down are both quick and easy once you get the leg height adjusted. Stores nicely under the bed when not being used. Worth every penny.
Good customer service, beautiful spa chair, good quality, quick shipping. I am happy of this purchase.
I am soooo pleased with this table. Not only is it wonderful for pregnant clients. But also larger people or big busted. So far all my clients have said it is very comfortable.
Super easy set up and quality is awesome.
Excellent table. Exactly what I was looking for! Great quality and fast shipping. Will order from here again.
Thank you for your prompt shipping. Assembly was easy enough and I'm ready to go.
Master Massage Roma II 30" Portable Massage Table 10025
Excellent table! A little heavy, but excellent!
Quick delivery, great table, first quality, and
easy set up.