Touch America Warranty Policy
Money-Back Guarantee and Returns: If you are not satisfied with a product, you may return it within 30 days for a complete refund (excluding freight), after contacting TouchAmerica for a Return Merchandise Authorization (RMA) number. Products must be in new condition and returned in suitable packing material to qualify for a refund. A 15% restocking fee may be charged for any returned item. Customers are responsible for freight expenses associated with returning products to TouchAmerica.
Warranties: TouchAmerica manufactures a wide range of products with varying warranties. All warranties apply to the original owner only for the time period specified for each product. Instructions for preventive maintenance are sent with each product. Any needed inspections and maintenance must be performed on a biannual basis. Failure to perform regular inspections and maintenance will void the warranty on the equipment. Labor warranties apply to customers in USA only.
Standard Professional Treatment Tables: Ten-year warranty on replacement parts for frame/structure and one year on labor. Wood/veneer cabinetry is warranted for one year. Foot tubs and plumbing parts for Artesian or Golden Touch are warranted for one year. Mechanical/electrical parts, foam and vinyl carry a two-year warranty on materials. One-year warranty on labor for hydraulic leg motors. Labor warranties apply to customers in USA only.
Olympus, Harmony/Destiny, Portable Massage Tables, QuickLite Massage Chairs: Olympus and Harmony/Destiny have a five-year warranty on replacement parts for frame/structure and one year on labor. Mechanical and electrical parts, foam and fabric carry a two-year warranty on materials. One-year structural and plumbing warranty on Foot Bath for Harmony/Destiny. Portable Massage Tables and QuickLite Massage Chairs carry a five-year warranty on replacement parts for frame/structure and two-year warranty on foam and vinyl. Labor warranties apply to customers in USA only.
Wet Tables, Vichy Shower, Well-Lounge, Breath Pedi-Lounge: Neptune/Aphrodite tables and Vichy Showers carry a two-year warranty on replacement parts for frame/structure and one year on labor. Breath Pedi-Lounge and Well-Lounge carry a one-year warranty on replacement parts for the frame/structure. Mechanical/electrical parts, as well as foam and vinyl, carry a two-year warranty on materials. Vichy Shower plumbing parts are warranted for two years on materials. Labor warranties apply to customers in USA only.
Furniture and Accessories: Woodwork and veneer are warranted for one year. All accessories made by TouchAmerica carry a one-year warranty. Accessories and components not manufactured by TouchAmerica carry the original manufacturer’s warranty, which varies from product to product. Hot Towel Cabis, Pedicure/Timbale Carts and PediStools/ProStools are warranted for one year.
Shipping for Warranty Replacements: TouchAmerica will cover the cost of shipping products replaced under warranty to customers in the contiguous USA only. International customers (as well as those in Alaska and Hawaii) must pay the freight costs for warranty replacement products. Customers are responsible for freight expenses associated with returning products to TouchAmerica.
Exclusions: Normal wear and tear or damage caused by accident, misuse, improper maintenance, harsh operating environments, or neglect (which includes tears in the upholstery and damage caused by harsh chemical-based cleaners) are not covered under this warranty. All warranties are limited to repair or replacement, at TouchAmerica's discretion, unless otherwise stated.
I have purchased the Gibraltar 32" Portable Massage Table. Upon delivery, I noticed the that shipping company had left the table with some damage. I contacted Massage City Customer help and they promptly took care of the issue and I am back in business. The table quality and size is a perfect fit for my sports medicine practice and accommodates large athletes much better than the 30" tables. I will recommend my colleagues to purchase from Massage City in the future.
Massage table city did a great job! After searching for this table most warehouses had this table on back order. I had rapid email response from Massage table city and they shipped the table ASAP. I received my table in perfect condition and the customer service was great. I highly recommended this company
We only just got set up with one of the tables but it was easy to set up and take down. It was also comfortable for the clients. Good value for the price.
highly adjustable and comfortable!
Touch America Original Deluxe FaceSpace
I have only had the table for a couple of weeks now, and so far only had a chance to use it 3 times. However, it seems to be strong and sturdy. When I work I sometimes sit on the corner of the table, or lean against it, and this table doesn't budge. It has a great grip on the floor, and doesn't move even on smooth hardwood floors. The table it self is light, it gets a bit heavier with the carrying case, but this is a great carrying case, so I don't mind if it adds to the total weight.
I wasn't sure about the square face cradle, but people seem to like it, and my regular face cradle cover fits just fine. So it all works great. My previous table had a carrying case that kept falling apart each time I picked it up. I am thankful to have a case that holds together.
So far it feels like it was a very good purchase.
Been using the table for s month now. Found it to be very sturdy and easy-to-use. Setup and take down are both quick and easy once you get the leg height adjusted. Stores nicely under the bed when not being used. Worth every penny.
Good customer service, beautiful spa chair, good quality, quick shipping. I am happy of this purchase.
I am soooo pleased with this table. Not only is it wonderful for pregnant clients. But also larger people or big busted. So far all my clients have said it is very comfortable.
Super easy set up and quality is awesome.
Excellent table. Exactly what I was looking for! Great quality and fast shipping. Will order from here again.
Thank you for your prompt shipping. Assembly was easy enough and I'm ready to go.
Master Massage Roma II 30" Portable Massage Table 10025
Excellent table! A little heavy, but excellent!